FAQ
What do I install first?
Section titled “What do I install first?”Install Conversational 0.7.19 unless you already know you need Coder, Structured, or Governance. Each product has its own package and version.
How long is the trial?
Section titled “How long is the trial?”180 days of full product access after activation. No subscription during the trial. Reinstalling does not restart it. Model-provider charges, if any, are separate. After the trial, contact us about paid access. Details: trial policy.
Is there an automatic credit or money-back loop?
Section titled “Is there an automatic credit or money-back loop?”No. The public offer is a free 180-day trial, and there is no public paid checkout URL or published monthly price. The policy’s Coder Savings Guarantee is conditional: it applies only to an eligible paid offer expressly shown and accepted at checkout, not to the free trial. Marketplace purchases follow the marketplace process. See the published refund policy.
Does MemStrata send my files everywhere?
Section titled “Does MemStrata send my files everywhere?”No. Indexes stay on the device by default. Account and licensing still use MemStrata hosted services. If you choose a cloud answering model, the question and selected passages leave the device for that provider. See Trust.
What happens if licensing is unreachable?
Section titled “What happens if licensing is unreachable?”Paid features may pause after the product’s offline grace period. See service information. Reinstalling does not create a new trial.
Does it work with my coding tool?
Section titled “Does it work with my coding tool?”Coder supports specific MCP and harness paths listed on the Coder product page and the integration docs. Those docs are Coder-specific. Conversational is not an editor plugin.
A browser-extension listing is not published as a verified Chrome Web Store or Firefox Add-ons URL. Do not treat a generic store homepage as a MemStrata installer.
How long does indexing take?
Section titled “How long does indexing take?”It depends on the source set and machine. We do not publish a universal seconds-per-file figure here.
Can I use a local answering model?
Section titled “Can I use a local answering model?”Yes. You connect it. Conversational does not include an answering model. A local model keeps that inference on your machine. A cloud model sends the question and the selected passages to that provider. That is separate from Coder’s editor integration.
Is the product source public?
Section titled “Is the product source public?”No. Public distribution is compiled PyPI wheels and approved store packages.
Does the website use analytics?
Section titled “Does the website use analytics?”The public website uses Plausible for page views and named install-funnel events. Events do not include prompts, filenames, command text, keys, or email addresses. Details: Trust and Subprocessors.
Where do I get help?
Section titled “Where do I get help?”support@memstrata.dev. Security: security@memstrata.dev. Design partners and integration pilots: hello@memstrata.dev.